— AI Citation Index

Who AI search surfaces for CRM

hubspot.com and zapier.com tie atop the crm retrieval pool (3/5 queries each)

5 queries · 3 samples each29 distinct domainsVery stable (Jaccard 1)
2 sources tie
as the most-retrieved, each surfacing in 3 of 5 queries
— Most-surfaced domains
#DomainTypeQueriesMean pos.
1hubspot.comBrand3/54
2zapier.comAggregator3/55.33
3salesforce.comBrand2/51.5
4solutionsreview.comAggregator2/52
5monday.comBrand2/55
6research.comAggregator2/56
7creatio.comBrand2/56.5
8youtube.comEditorial1/53.5
9uschamber.comEditorial1/51
10g2.comAggregator1/52
11cargas.comBrand1/52
12expertmarket.comAggregator1/52

“Queries” = how many of the 5 sampled queries surfaced this domain in the top 10 (across 3 samples). Position is the mean rank when present.

— Who owns the pool: brand vs third-party
Aggregator / directory 24.1%Editorial / review media 24.1%Brand-owned 51.7%

By distinct domain the pool is 51.7% brand-owned, 24.1% aggregator/directory, 24.1% editorial. Brand pages hold the largest single share here, so your own domain can compete directly.

— What this means for CRM

hubspot.com (brand) and zapier.com (aggregator) tie as the most consistently surfaced sources, each appearing in 3 of 5 sampled queries. Below them, salesforce.com (brand) at 2/5 and solutionsreview.com (aggregator) at 2/5 also recur. 7 of the 29 distinct domains surface in two or more of the 5 queries; the rest appear once and drop out. Across the pool, brand-owned pages hold the largest share of what AI search retrieves here.

— The GEO play

A comprehensive on-domain library is a credible lever in this category. The retrieval set is very stable run to run (top-10 overlap 1), so a single snapshot is a reasonable read.

Methodology & limits: Snapshot only: 5 buyer-intent queries, 3 samples each, one time period. This maps the retrieval candidate pool (what AI search can draw from), not logged AI citations. Treat it as a directional signal, not a census.

— Queries sampled
  • best CRM software
  • CRM for small business
  • top CRM platforms 2026
  • Salesforce vs HubSpot
  • cheapest CRM software
— Free GEO Audit

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